Privacy & Security
When you use our Product on the Site, we may collect and store the following personal information:
Email address and password if you choose to sign up without the use of any third-party account;
Third-party account information if you choose to sign up via and through the use of such account;
Payment information as listed below;
Your email address or the third-party account is collected to identify you as a Product user. This is required for you to activate the Product, receive proper support if you have any issues with the Product, receive a refund in accordance with our refund policy, qualify for special upgrade pricing on future Products, and receive pertinent information made available to Product users only (See Email Address below for more details). Because email addresses tend to change over time, having more than one piece of identifying information (First and Last Name) helps ensure we can properly identify you to receive all of the above listed benefits of being a Product user.
Your country of residence is used at the point of purchase to calculate and collect Value Added Tax (VAT) which is a legal requirement for merchants who sell Products to customers residing in certain countries.
Website Purchase – Data Security & Storage
When completing a purchase on the Site, the above data is transmitted from your web browser to our web server using Secure Socket Layer encryption (https) and stored in our secure database protected by a firewall and accessible to authorized TRUESIGHT personnel and technical consultants contracted to maintain TRUESIGHT systems. SSL is used to prevent the loss, misuse or alteration of the information you have submitted.
While TRUESIGHT strives to protect the personal information you submit to us, no data transmission over the Internet can be guaranteed to be 100% secure. As such, TRUESIGHT cannot guarantee or warrant the security of any information you transmit to us on our website or from within our Products, and you do so at your own risk. Once your information has been received by TRUESIGHT, all of the security standards put in place by TRUESIGHT including SSL Certification, mean that your data is protected and secured at a very high level.
In addition to the data listed above which is stored in a database owned and operated by TRUESIGHT and only accessible to TRUESIGHT authorized employees and technical contractors who maintain TRUESIGHT systems, your email address is stored in an additional database that is secured, protected, and maintained by an industry-leading email service provider, for the purpose of delivering relevant email communications sent from TRUESIGHT to TRUESIGHT customers such as software updates, and specials for Product users. Customers are provided with ability to subscribe or unsubscribe from any of these types of email communications (see section Your Email Address below). Customers also have the ability to completely remove their email address and other personal information from all databases used by TRUESIGHT. To request removal from TRUESIGHT databases, customers can send an email message to email@example.com from the email address in question, and removal will occur within 72 hours. Please note, since email addresses are used to activate and license most TRUESIGHT Products, ongoing usage of a Product may require an offline activation code issued by TRUESIGHT support, and your ability to re-install and activate the software in the future may be affected.
TRUESIGHT does not offer, sell, or otherwise make available any of your data to third parties who are not contracted with TRUESIGHT to maintain TRUESIGHT systems.
Website Purchase – Payment Information
When purchasing the use of the Product on our website, the following additional information is transmitted via SSL technology to a major credit card processor for validation of your identity and availability of funds to cover the purchase.
Holder of the credit card
Credit Card Number
CC expiration date
Card Security Code
For software license purchases, the above data is NOT processed by or stored in any TRUESIGHT database. However, in order to let you know your payment details, we may collect certain information, including country, payment currency, payment amount, payment time, expiration date of the credit card, the last 4 number of the credit card and taxes you paid, which will be also stored in an TRUESIGHT database. When submitting payment information, which is encrypted and transmitted directly to the credit card processor, the card number is used to authorize and complete the transaction, and the zip/postal code and card security code are used to protect you against unauthorized usage of your credit card.
Your Email Address
Email Collection & Storage
TRUESIGHT may ask for your email address when interacting with us or using our Products. When submitting an email address on our website, it is transmitted using SSL (https) and stored in a TRUESIGHT database only accessible to authorized TRUESIGHT employees and licensed technical contractors.
A request for your email address can occur in each of the following cases on the Site:
Purchasing the use of a Product
Downloading a free Product or trial
Signing up with your email
Requesting Customer Support
Only authorized TRUESIGHT personnel and technical contractors licensed to maintain TRUESIGHT systems can view your email address stored in TRUESIGHT databases or modify usage permissions you grant or revoke. Automated processes are also available for you to quickly and easily remove consent or unsubscribe your email. Customers also have the ability to completely remove their email address and other personal information from all databases used by TRUESIGHT. To request removal from TRUESIGHT databases, customers can send an email message to firstname.lastname@example.org from the email address in question, and removal will occur within 72 hours. Please note, since email addresses are used to activate and license most TRUESIGHT Products, ongoing usage of a Product may require an offline activation code issued by TRUESIGHT support, and your ability to re-install and activate the software in the future may be affected.
TRUESIGHT does not offer, sell, or otherwise make available any user-provided information to third parties other than those mentioned above. In the event TRUESIGHT is ever acquired by third party ownership, your permission for said company to use any personal information of yours would be required prior to any such usage.
Email Usage & Consent
We provide customers and all those interested in our Products the ability to change their email preferences, granting or removing email consent. You can opt-in, opt-out, or unsubscribe from receiving the following types of email communications:
TRUESIGHT News – includes a monthly newsletter, exclusive photography videos and tutorials, Loyalty Rewards for TRUESIGHT Product users, and photography news
TRUESIGHT Special Offers – exclusive discounts on TRUESIGHT Products, free Products, free presets, and other photography-related Products or content.
TRUESIGHT Notifications – Information about new TRUESIGHT content for TRUESIGHT Members only
You can choose the types of emails you would like to receive in our to you and can opt out by visiting our unsubscribe page or by clicking a link included at the bottom of any email you receive from TRUESIGHT. When you change your email preferences, it may take up to 3 hours for the database process to complete.
In accordance with GDPR, customers residing in EU countries who wish to opt-in to TRUESIGHT emails must complete additional steps in order to start receiving TRUESIGHT emails, including confirming their email address two additional times after submitting the initial request. You maintain exclusive rights to confirm or withdraw consent for TRUESIGHT to use your email address for communications.
Email – Unsubscribing
We provide several methods to easily unsubscribe your email address from TRUESIGHT lists, including:
Clicking an unsubscribe link included at the bottom of any email sent from TRUESIGHT
Contacting Customer Support
For customers who no longer wish to receive TRUESIGHT emails, we recommend using the opt-out check boxes associated with TRUESIGHT News and TRUESIGHT Special Offers on our email to you, as opposed to the option to “unsubscribe from all TRUESIGHT communications.” Opting out by list gives you the ability to re-subscribe at a future date if you change your mind and want to receive emails. TRUESIGHT Product users (paid Products only) who are opted out of all lists may occasionally receive emails from Customer Support regarding specific support incidents they reported or critical Product updates that affect the functionality of the Product they purchased.
Email – User Account, Product Activation, and Technical Emails
Most current TRUESIGHT Products require the creation of a user account, using an email address provided by you and a secure password defined by you that meets minimum requirements for security outlined during the account creation process. Your password is encrypted on our web server and is not viewable by TRUESIGHT personnel. You maintain sole ownership of your login and password and can modify it at any time. This account serves as your software license for most Products and is required for Product activation and ongoing usage. TRUESIGHT may use the email address associated with your account to communicate critical technical information such as important software updates deemed essential to the functionality of the Product. TRUESIGHT authorized support representatives may also use this email address to follow up on technical support incidents reported by you. These types of communications do not include an automated “opt-out” process, but you can request removal of your email address from all technical communications by emailing us at email@example.com.
Email – Customer Service & Support
When you submit a customer support request by email, your email address and other data is sent to an industry-leading customer support and ticketing system and stored in a secure database. The information is used by TRUESIGHT support team to provide customer support services, to view a history of previously submitted tickets, and to identify any Products you may have purchased in the past. This data is not used in any way by the third-party service that provides the ticketing system. Submitting your email on this form does not add you to any TRUESIGHT email lists used for any other purpose. You will be contacted by customer support agents with information relevant to the ticket you submitted and may receive related announcements pertaining to your ticket.
Application Usage Analytics
Some of our apps, with your consent, may collect information about the way you use them. This data is anonymized before it is sent to us and cannot be used to personally identify you.
We look only for broad patterns in the aggregated usage data, such as whether or not a particular feature is frequently used, or whether users in general prefer one setting over another. This helps us make informed decisions about the future development of our apps.
To be clear, we do not track individual user behavior in our apps. Additionally, we do not receive information from your device’s displays, cameras, or microphones.
When you use some of the Services, including generating and browsing certain content, we will automatically collect certain relevant log information stored in the Evoto ("Log Information"). Log Information may include (i) details on when and how often you use the Services, (ii) device statistics, including critical operation paths, errors, crashes, language and time zone. This Log Information is used to improve the Services and is NOT USED to identify our users individually.
Some of our apps check to see if you are a member of TRUESIGHT based on the email address you provided to become a member and the email address used to activate the software product. This information is used to provide more specific information inside the Product such as content for members only and the ability to quickly access the membership area of our website.
Some of our Products periodically check to see if a new version of the software is available for download, so that you can be given the choice to download the new update if you wish. These updates provide new features and bug fixes for user-reported issues. You can choose to update at any time or ignore the updates.
Our Web Site and Cookies
TRUESIGHT’s website utilizes visitor log files or cookies as well as hosted tracking with our website. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users as well as identify possible navigation issues. This allows us to enhance your user experience in the future. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Protecting Your Personal Information
At times, TRUESIGHT may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, technical consultants, order fulfillment, and customer support. These companies will only be provided the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.
TRUESIGHT may occasionally present a special contest or promotion sponsored by another company. You may be asked to provide personal information in order to qualify for a contest or promotion. You will be presented with the option to share or not share your data with a sponsor prior to your submission of personal information.
Finally, while we will make every effort to preserve the privacy of our users, at times we may be required by law to disclose personal information to authorities.
Juvenile information Protection
We do not knowingly collect any information from any minors under the age of 16 or any age required by the local laws, and we comply with all applicable privacy laws for collecting personal information from minors. If you have concerns about this Site, wish to find out if your child has accessed our services, or want us to remove your child’s personal information from our servers, please write to firstname.lastname@example.org. If we discover that a child under the age of 16 or any age required by the local laws has provided personal information to us, we will make efforts to delete it in accordance with applicable laws.